According to Forrester Research, the Communications-as-a-service (CaaS) market is heating up. CaaS delivers voice, conferencing, contact center, IVR, and unified communications services from services providers' or vendors' networks and secure platform. Customers typically pay per user, per month, or per transaction for full life-cycle support. Providers offer sophisticated applications in the cloud, allowing companies to deploy advanced unified communications services quickly and affordably across a distributed environment. Surveys show that there is high interest by enterprise communication decision-makers in adopting CaaS services in the future.
Forrester report
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