Forrester believes that collaboration market will stay healthy

The new Forrester report "Demand Insights: Collaboration Market Healthy Despite Slumping Economy " from March 25, 2009, explains why and how the collaboration market is still in a good shape and sales increasing, also and especially within the SMB segment.

Executive Summary
Although 2009 is shaping up to be a tough year for technology vendors, the collaboration market is proving to be vibrant. The tough economy is forcing companies to restrict travel while keeping distributed teams in touch. In addition, changes in the composition of the workforce mean enterprises must find ways to capture the knowledge of retiring Baby Boomers and provide Gen Yers with their favored tools to work efficiently. These trends have created opportunities for collaboration vendors not just at the enterprise level but also among small and medium-size businesses (SMBs). Collaboration vendors should capitalize on these smaller companies' interest by providing software-as-a-service (SaaS) offerings and flexible pricing models.