According to NetworkWorld, 70% of companies are increasing their deployment of softphones, while only 18% of firms have no plans to deploy softphones of any kind.
Softphones are now becoming commonplace and are mainly used in the following 3 ways:
- Replacement of desktop phones
- For teleworkers for whom provisioning a dedicated desktop phone is cost prohibitive
- For traveling workers, such as salespeople and service professionals, to provide telephony services via laptops and to decrease mobile phone costs.
Main users:
- Mobile and home workers
- Hoteling workers
- Workers in temporary locations (e.g. customer's site)
- Contact-center and support personnel
Wednesday, September 22, 2010
Monday, September 13, 2010
Forrester: Awareness of UC potential increasing
Forrester report "Jump-Starting The Unified Communications Market - Prospective UC Buyers Are Waiting For System Interoperability" from September 2010:
Prospective buyers of unified communications (UC) systems are becoming more aware of the potential benefits, but UC trial and deployment activity remains stagnant. Many buyers are waiting for interoperability — or at least a credible promise of future interoperability — to reduce the financial and technical risks they undertake when deploying UC systems. Like Vladimir and Estragon in Samuel Beckett's Waiting For Godot, they are not sure exactly what they are waiting for, but they continue to wait nonetheless. Vendors will accelerate the UC market by selling systems based on open standards like Session Initiation Protocol (SIP), Simple Object Access Protocol (SOAP), and SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) to a combination of IT, business management, and financial buyers. Systems original equipment manufacturers (OEMs) need the cooperation of channel partners, particularly those that offer a range of UC management capabilities, from simple on-site management to cloud-based UC solutions.
Stage of UC adaption:
- 28% interested, but no plans
- 19% planning to implement in a year or more
- 12% planning to implement in the next 12 months
- 9% piloting
- 9% expanding/upgrade existing implementation
- 5% not interested
60% of companies agree that their employees/users are actively using UC software
Forrester report
Prospective buyers of unified communications (UC) systems are becoming more aware of the potential benefits, but UC trial and deployment activity remains stagnant. Many buyers are waiting for interoperability — or at least a credible promise of future interoperability — to reduce the financial and technical risks they undertake when deploying UC systems. Like Vladimir and Estragon in Samuel Beckett's Waiting For Godot, they are not sure exactly what they are waiting for, but they continue to wait nonetheless. Vendors will accelerate the UC market by selling systems based on open standards like Session Initiation Protocol (SIP), Simple Object Access Protocol (SOAP), and SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) to a combination of IT, business management, and financial buyers. Systems original equipment manufacturers (OEMs) need the cooperation of channel partners, particularly those that offer a range of UC management capabilities, from simple on-site management to cloud-based UC solutions.
Stage of UC adaption:
- 28% interested, but no plans
- 19% planning to implement in a year or more
- 12% planning to implement in the next 12 months
- 9% piloting
- 9% expanding/upgrade existing implementation
- 5% not interested
60% of companies agree that their employees/users are actively using UC software
Forrester report
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