According to NetworkWorld, 70% of companies are increasing their deployment of softphones, while only 18% of firms have no plans to deploy softphones of any kind.
Softphones are now becoming commonplace and are mainly used in the following 3 ways:
- Replacement of desktop phones
- For teleworkers for whom provisioning a dedicated desktop phone is cost prohibitive
- For traveling workers, such as salespeople and service professionals, to provide telephony services via laptops and to decrease mobile phone costs.
Main users:
- Mobile and home workers
- Hoteling workers
- Workers in temporary locations (e.g. customer's site)
- Contact-center and support personnel
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