Forrester published new reports based on their surveys across North America and Europe:
The State Of Enterprise Networks And Telecommunications: 2009 - Business Data Services North America And EuropeExecutive Summary
Even given the current economic crisis,
enterprises recognize the importance of network and telecommunications (N&T) products and services. What are the top investments and interest areas?
Mobility, unified communications (UC), and managed services. A new addition to this survey includes questions about how economic conditions are affecting N&T spending, as well as where purchasing power lies within the IT organization for specific technologies such as UC, landline data, voice, and enterprise mobility.
Report highlights in terms of UC and VoIP:
- Cutting costs is biggest priority.
- Contact center IP migration continues.
- Cost savings, faster communication, and decision speed drive UC adoption.
- Desktop VoIP migration continues.
The State Of SMB Networks And Telecommunications: 2009 - Business Data Services North America And EuropeEven given the current global economic crisis, small and medium-size businesses (SMBs)
recognize the importance of networks and telecommunications (N&T) products and services — although spend is not as abundant as in earlier years. What are their
investment and interest areas?
Wireless and mobility and unified communications (UC). A new addition to this survey includes questions about how current economic conditions are affecting SMB N&T spending and where purchasing power lies within the organization for specific technologies.
Report highlights in terms of UC and VoIP:
- SMBs follow enterprise interest in IP contact centers.
- Majority of SMBs are interested in or are already implementing a UC solution.
- Desktop VoIP adoption continues.
